Dr Devina Oodith is a lecturer in the discipline of Marketing at the University of KwaZulu-Natal in the School of Management, IT and Governance. Her PHD in Marketing explored the effectiveness of Customer Call centres as a tool in effective Service Delivery. She currently lectures in Consumer Behaviour at both undergraduate and postgraduate levels. Her research and supervision interests lie within Marketing but specifically within Consumer Behaviour, Services Marketing, Customer Call centre Management, Sick Building Syndrome, Customer Relationship Management and Technology and exploring the ethics around Marketing to Children.
Academic Qualifications
PhD in Marketing (UKZN)
MBA (UDW)
BCom (Hons) (Cum Laude)(UDW)
BCom (UDW)
Research Interests
Consumer Behaviour
Obesity and Ethical issues around Marketing to Children
Self-concept
Customer Relationship Management
Call Centre Management
Services Marketing
Recent Publications and Papers
Oodith, D. & Parumasur, S.B. (2012). The Impact of Sick Building Syndrome on Call Centre Agents Effectiveness. Journal of Economics and Behavioural Studies, Vol 4, No. 9, pp. 532 -547.
Oodith, D. & Parumasur, S.B. (2013). Critical Ingredients for Call Centre Agents’ Effectiveness. Journal of Corporate Ownership and Control, Vol. 10 Issue 4, page 493 – 505.
Oodith, D. & Parumasur, S.B. (2014). Technology in a call center: an asset to managing customers and their needs? Problems & Perspectives in Management, Vol 12 (1) pg. 72-82.
Oodith, D. & Parumasur, S.B. (2015). Call centre ease of communication in customer service delivery: an asset to managing
